Delivery & Returns

UK & International Delivery Service

We offer UK and International delivery services directly through the website. You can see the countries we deliver to during the checkout process.

UK Delivery Service

There is FREE standard delivery for all orders in the UK, which includes England, Northern Ireland, Scotland and Wales. We also provide an express delivery service to the UK.

Delivery Service Delivery Cost  Delivery Time
Standard Delivery FREE  3-5 working days approx.
Express Delivery £4.50

Next working day if ordered before 11am

2 working days if ordered after 11am

 

Delivery is between 8am to 6pm Monday to Friday. Please confirm a delivery address where someone is available to sign for the delivery.

Please note delivery schedule via FedEx for Scottish Islands and remote Western Highlands is 5 days, and for Channel Islands is 3 days.

Redelivery Process

If you are not at home when your order arrives, the carrier company will post an 'Attempted Delivery' card through your door. Depending on which service is used, the carrier will hold your parcel until you contact them. For Fedex deliveries, if repeated delivery attempts fail to complete the delivery then the order will be returned to the Courier's local Depot awaiting your instruction. The parcel will then be held at the depot for 5 days before being returned to us. For Royal Mail deliveries, parcels will be returned to the local depot and held for 14 days before being returned to us.

International Delivery Service

We offer a standard delivery service to Europe and the rest of the World. All options are clearly displayed during the checkout process. Prices displayed below are representative of the carriage and handling cost of your order.

Delivery Service Delivery Cost  Delivery Time
Standard Delivery to Europe  £3.99 + 99p per additional book  7-10 working days approx
Standard Delivery to Rest of the World £4.99 + 99p per additional book

10-14 working days approx

 
Print On Demand Delivery Service

Because print on demand editions are individually made to order using traditional methods, please allow up to 15 working days binding time in addition to the delivery times above. We will endeavour to deliver as soon as possible within this time period. Print on demand service will be delivered by Royal Mail or City Link depending on the size of your order. 

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your order may be subject to import duties and taxes, which are levied once the package reaches the destination country. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Harper Collins has no control over additional charges in relation to customs clearance and you must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country so Harper Collins recommends that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of the goods and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer. We may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. 

 

Delivery Service Help

If you are experiencing problems with our delivery service, we will make every effort to assist you. Please contact us at: weborders@harpercollins.co.uk or call us on 0844 576 8112 during business hours (8.30am-5.30pm Monday to Friday excluding UK Bank Holidays and Public Holidays).

Returning Goods

It is important to us that you are satisfied with your shopping experience. If you are not entirely happy with our goods or services, you have the right to cancel your order up to fourteen (14) working days (Monday to Friday inclusive) of those goods being received. It is advised that all high value products should be returned using a traceable service, e.g. recorded or special delivery services, as Harper Collins cannot be responsible for returns lost in transit. After receipt of your product, we will refund you the full purchase price of the goods you paid for your order, but we do reserve the right to charge you for the cost of returning the products by post if this cost has not already been paid for by you. In such circumstances, you must return the products to us in good condition to the following address:

Web Customer Services
HarperCollins Publishers
Westerhill Road
Glasgow
G64 2QT

Please contact us if you are returning any faulty product, and we will arrange for a freepost label to be sent to you, or arrange for a courier to collect the package you are returning (please ensure you have included a returns message and your contact details with any packages being sent back to us). Please note this service is for faulty returns only. Products being returned using this service which are not faulty will be refused, and we do reserve the right to charge you for the cost of returning the products.

Returning Print on Demand Product

Please note that the usual returns policy does not apply for Print on Demand product, and these items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. Cancellations and changes must be made by 10.00 a.m. on the day after you place your order. Print on Demand service is available with standard delivery only, please allow up to 15 working days for delivery.

 
 

© 2017 HarperCollins Publishers Ltd, registered in Scotland, Company No. 27389. Registered address: Westerhill Road, Bishopsbriggs, Glasgow G64 2QT. New Naturalists, various forms of New Naturalists’ signature and monogram, and the titles of New Naturalists’ works are registered trade marks of The New Naturalists Limited and/or its licensees. HarperCollins Publishers Ltd and The New Naturalists Limited expressly reserve all their rights in the content of the site.